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IIC booklet

What is Investor in Customers? Investor in Customers is a 100% independent accreditation scheme which tests standards of customer service by asking current clients for frank feedback. We are delighted to have been awarded an amazing 8.36 out of 10, a top three star (EXCEPTIONAL) performance*. How does this compare to other companies? • Only 12% of companies achieve this top performance score in their first application • The score puts us in the top 16% of all IIC accredited companies – higher than 84% of all the other companies who have taken the IIC test • We achieved the second highest score ever for an insurance-related company *Independent research with 166 customers, December 2013/January 2014. What three words would you use to describe the company? Most popular responses: Efficient Professional Friendly


IIC booklet
To see the actual publication please follow the link above